§1[GENERAL PROVISIONS]
1. These regulations define the rules for making purchases in the online store
CLOUTVISION - https://cloutvision.pl/ from Jakub Piętka Vision, ul. Luciana Rydla 3/45 93-273 Łódź, NIP:
982-038-71-49.
2. The terms used in the regulations mean:
a. Customer - a natural person (with full legal capacity) or a legal person,
who has made or intends to make a purchase in the CLOUTVISION online store.
The customer can be both a consumer and an entrepreneur,
b. Seller - Jakub Piętka Vision, ul. Luciana Rydla 3/45 93-273 Łódź NIP: 982-038-71-49,
c. Store - online store maintained by the Seller in the domain
d. Consumer - pursuant to the Act of April 23, 1964 Civil Code - User,
who, as a natural person, performs a legal act that is not directly related to his/her own
business or professional activity. Consumer, within the meaning of this
Regulations, there are also sole proprietorship entrepreneurs
economic, concluding contracts that are not of a professional nature resulting from
the subject of their activities,
e. User Account - an account in the Store, assigned to a given Customer, containing data
provided during registration,
f. Regulations - this document with all annexes.
3. The store offers retail clothing and accessories via the Internet. The above
products are available through the Store in the form of ready-made products.
4. Detailed product information is available on the website
https://cloutvision.pl/, and are also made available by e-mail at:
Seller's e-mail address.
5. The Customer may contact the Seller by post to the address indicated in point 2b
and electronically to the e-mail address: kontakt@cloutvision.pl
§2[TERMS OF USE OF THE SERVICE]
1. To be able to place an order through the Store, the Customer must meet the following technical requirements:
a. have a computer, laptop or other device with Internet access,
b. have access to e-mail,
c. use a web browser (it is recommended to use the latest version),
d. use a minimum screen resolution of 1024x768,
e. enable cookies in your browser.
2. The online store provides electronic services in the form of:
a. Account registration and maintenance of the User Account,
b. order form,
c. contact form.
3. For the above-mentioned benefit. services The store does not charge any fees.
4. The above services are provided for an indefinite period of time. The customer can at any time, without
giving a reason, unsubscribe from a given service by sending an appropriate e-mail
e-mail to the Seller's e-mail address. The customer may withdraw from the contract without giving a reason provision of each service within 14 days from the date of placing the order in the manner specified above.
§3[CONCLUSION OF CONTRACTS]
1. The contract is concluded between the Seller and the Customer.
2. All prices given on the Store's website are gross prices (including VAT).
specified in Polish zlotys. Product prices do not include shipping costs.
3. If this applies to a given product, the Seller shall exercise due care to take photos
products reflected their color, character, texture and condition. Product colors in photos,
towards, among others, different resolution, calibration and brightness of the Buyer's computer screen, on
in which photos are displayed or the use of flash may differ slightly from
reality. For this purpose, in addition to the photo, the store includes a description of the product and its color. IN
If in doubt, please contact the Seller in advance.
4. Orders can be placed via the Store's website using
Order form (without registration) or using a User Account. The seller didn't
conducts sales by telephone and via e-mail.
5. To make a purchase, the Customer selects the products he is interested in in the Store by clicking
appropriate button. After completing the product selection, the customer goes to
a tab that specifies the method of delivery of products and payment for them.
6. Then the Customer clicks the "Proceed to order and pay" button
redirects the Customer to a page containing information about the order being placed. Down
this information includes, among others: identification of the main features of the ordered goods, indication
total price including taxes and delivery charges, presentation of the Customer's details provided
in the order form.
7. In order to place an order, the customer is obliged to confirm the order
by clicking the "Proceed to checkout and pay" button below
order summary.
8. Clicking the "Proceed to order and pay" button is tantamount to
a declaration of the Customer's knowledge about placing an order entailing an obligation to pay.
9. The sales contract is concluded when the Customer confirms the submission
order, i.e. when you click the "Proceed to order and pay" button.
10. After the Customer places the order, the Seller sends a confirmation e-mail
placing an order for execution along with the data related to its execution, to which it belongs
including: specification of the main features of the ordered goods, order completion date,
indication of the total price including taxes and delivery charges, presentation of data
Customer's personal data provided in the order form.
11. The content of the concluded contract is recorded, secured and made available through:
a. making these regulations available on the Store's website,
b. recording the content of the contract in the Store's IT system.
12. The Seller reserves the right to refuse to process an order under the contract
sales if the Customer's contact details are false.
§4[PAYMENT DATES AND METHODS]
1. The website provides the following forms of payment for the order:
a. via an external payment provider (prepayment)
2. The customer is obliged to make the payment within 3 business days from the date of purchase.
3. If there is a need to refund funds for a transaction made by the customer
The Seller makes the refund to the same payment instrument with which the Customer made the payment.
§5[DELIVERY METHODS AND COSTS]
1. The customer bears the costs of delivering the ordered products to their destination.
2. The products are delivered to the indicated address in the Republic of Poland. Fees for
delivery of products are provided in the panel and in the e-mail confirming acceptance
orders.
3. The Seller provides the following methods of product delivery:
a. by courier,
4. The order processing time is up to 2 business days from the receipt of payment for the order
goods on the Seller's account (or, in the case of payment by payment card, from the moment
obtaining positive payment authorization).
§6 [RIGHT TO WITHDRAW FROM THE CONTRACT]
1. The provisions contained in this paragraph constitute the rights granted solely
Customer who is a Consumer.
2. The Consumer has the right to withdraw from the contract concluded with the Seller within 14 days from the date of
receipt of the shipment or personal collection of the goods, without giving a reason.
3. The Customer may submit a declaration of withdrawal from the contract using the withdrawal form
from the contract at the end of the regulations, both by post to the following address: Lucjan Rydla 3/45 93-273 Łódź, Poland, and to the e-mail address: kontakt@cloutvision.pl.
4. Submitting a declaration of withdrawal from the contract without using the form has no effect
on the effectiveness of withdrawal. For the declaration of withdrawal to be effective, it is sufficient to send it
declarations before the deadline.
5. The Seller immediately confirms by e-mail (to the address provided when submitting
order) acceptance of the declaration of withdrawal from the contract.
6. The consumer should return the purchased products within 14 days from the date of shipment
declaration of withdrawal to the Seller's address.
7. If a declaration of withdrawal from the contract is sent, the contract is deemed not to have been concluded.
8. The consumer bears the direct costs of returning purchased products.
9. The consumer is liable for damages for the reduction in the value of the items
result of using it in a manner beyond what is reasonably necessary
nature, characteristics and functioning of things, such as costs of cleaning, repair of parts,
breaking tags. In order to establish the nature, characteristics and functioning of the goods, the consumer
should handle and inspect the goods only in the same way as he could
do it in a stationary store.
10. The Seller is obliged to immediately, no later than within 14 calendar days from
on the day of receipt of the consumer's declaration of withdrawal from the contract, return it to the consumer
all payments made by him, including product delivery costs (excluding
additional costs resulting from the delivery method selected by the Customer other than
the cheapest regular delivery method provided by the Store). The seller makes a return
payment using the same payment method used by the Consumer, unless
the consumer has expressly agreed to another method of refund.
11. The Seller may withhold the refund of payments received from the Consumer until such time as possible
receipt of the Product back or the Consumer providing proof of its return.
12. The right to withdraw from the contract does not apply to contracts:
a. in which the subject of the service is goods delivered sealed
packaging which, once opened, cannot be returned for protection reasons
health or hygiene reasons, if the packaging has been opened after delivery,
b. in which the subject of the service are goods which, after delivery, due to their
character, become inextricably linked with other things.
§7[PRODUCT COMPLAINTS (WARRANTY)]
1. The Seller is obliged to provide services and goods in accordance with the contract.
2. Rules regarding the Seller's liability towards the Consumer under contracts
obligations to transfer ownership of the goods to the consumer are regulated by Chapter 5a
Act of May 30, 2014 on consumer rights, and liability
sellers under contracts for the supply of digital content or digital services are regulated by Chapter
5b of the Act of May 30, 2014 on consumer rights.
3. The Seller is liable to the Consumer for the lack of compliance of the goods with the contract
existing at the time of delivery and disclosed within two years thereafter, unless the deadline
the shelf life of the goods, indicated by the Seller, is longer. Before expiration
within the above deadline, the Consumer may notify the Seller about finding a defect by sending
an appropriate message via one of the means enabling contact with the Seller,
referred to in §1 section 5.
4. The seller confirms the receipt of the complaint and calls on the consumer to deliver it immediately
goods that are inconsistent with the contract to the Seller in order to respond to the complaint.
5. If the complaint is not accepted, the goods will be sent back along with the opinion regarding the complaint
groundlessness of the complaint.
6. If the Seller does not respond to the Consumer's complaint within 14 days
calendar days from the date of delivery of the complaint, it is assumed that the complaint has been accepted
consumer and his request.
§8[AGREEMENTS CONCLUDED WITH ENTREPRENEURS PLACING ORDERS FOR PROFESSIONAL PURPOSES]
1. The provisions of this paragraph apply only to contracts concluded with
Customers who are entrepreneurs placing orders for professional purposes.
2. Placing an order on behalf of a legal person or an organizational unit without
legal personality is tantamount to submitting a declaration that the submitting person
the order is authorized to represent the entity on whose behalf the order is placed
submitted. Placing an order without appropriate authorization will result in
liability of the person placing the order for any damage resulting from this fact.
3. The entrepreneur is obliged to examine the shipment delivered to him via
carrier in a customary manner, and in the event of a defect or
damage to the product, he is obliged to take all actions aimed at
determining the carrier's liability.
4. The entrepreneur loses his warranty rights if he did not examine the item in time and manner
accepted for items of this type and did not immediately notify the Seller of the defect, and in
if the defect came to light only later - if he did not notify the seller
immediately after its detection.
5. The Seller reserves the right to terminate the contract concluded with the entrepreneur
within 14 days from the date of its conclusion without giving reasons.
6. Any disputes arising from the implementation of the contract concluded between the Seller and the Entrepreneur
will be resolved by the court having jurisdiction over the Seller's registered office. Law
Polish law is applicable.
§9[OUT-OF-JUDICIAL METHODS OF RESOLVING DISPUTES]
1. In order to resolve a dispute arising in connection with making purchases in the Store,
the consumer has the opportunity to seek assistance from the following institutions before filing a lawsuit
cases in common court:
a. using the permanent consumer arbitration court referred to in the Act
of December 15, 2000 on the Trade Inspection by submitting an application for
resolving a dispute arising from a sales contract,
b. submitting a request to the Provincial Inspector of Trade Inspection
initiating mediation proceedings to amicably end the dispute,
c. seek help from the district or municipal consumer ombudsman or
social organization whose aim is to protect consumer rights.
2. Detailed information about the consumer's options for out-of-court remedies
methods of resolving disputes and the availability of procedures are available at the offices and at
websites of institutions such as the Trade Inspection, poviat (municipal)
consumer advocates, social organizations dealing with the protection of consumer rights,
and the Office of Competition and Consumer Protection.
3. An online platform is available at http://ec.europa.eu/consumers/odr
system for resolving disputes between consumers and entrepreneurs at
EU (ODR platform). The ODR platform is an interactive and multilingual website
website with a one-stop shop for consumers and entrepreneurs striving to
out-of-court settlement of a dispute regarding contractual obligations arising from an online sales contract or service provision contract.
§10[FINAL PROVISIONS]
1. The Seller reserves the right to change these Regulations due to changes in
provisions of applicable law or changes in the manner of concluding and implementing contracts. Changes
these will not affect orders and contracts placed, implemented or completed.
2. In matters not regulated by these Regulations, the provisions shall apply
generally applicable law, in particular the Act of April 23, 1964
Civil Code and the Act of May 30, 2014 on consumer rights. Applicable law
the sales contract is governed by Polish law, unless the law applicable to the place of residence
the consumer regulates his rights in a way that is more favorable to the consumer.
3. The Regulations are valid from July 20, 2022.