1. These regulations define the rules for making purchases in the online store 


CLOUTVISION - https://cloutvision.pl/ from Jakub Piętka Vision, ul. Luciana Rydla 3/45 93-273 Łódź, NIP: 






2. The terms used in the regulations mean: 


 a. Customer - a natural person (with full legal capacity) or a legal person, 


who has made or intends to make a purchase in the CLOUTVISION online store. 


The customer can be both a consumer and an entrepreneur, 


 b. Seller - Jakub Piętka Vision, ul. Luciana Rydla 3/45 93-273 Łódź NIP: 982-038-71-49, 


 c. Store - online store maintained by the Seller in the domain 



 d. Consumer - pursuant to the Act of April 23, 1964 Civil Code - User, 


who, as a natural person, performs a legal act that is not directly related to his/her own 


business or professional activity. Consumer, within the meaning of this 

 Regulations, there are also sole proprietorship entrepreneurs 

economic, concluding contracts that are not of a professional nature resulting from 


the subject of their activities, 



e. User Account - an account in the Store, assigned to a given Customer, containing data 


provided during registration, 



f. Regulations - this document with all annexes. 



3. The store offers retail clothing and accessories via the Internet. The above 


products are available through the Store in the form of ready-made products. 


 4. Detailed product information is available on the website 


https://cloutvision.pl/, and are also made available by e-mail at: 


Seller's e-mail address. 



5. The Customer may contact the Seller by post to the address indicated in point 2b 


and electronically to the e-mail address: kontakt@cloutvision.pl 






1. To be able to place an order through the Store, the Customer must meet the following technical requirements: 


 a. have a computer, laptop or other device with Internet access, 


 b. have access to e-mail, 


 c. use a web browser (it is recommended to use the latest version), 


 d. use a minimum screen resolution of 1024x768, 


 e. enable cookies in your browser. 



2. The online store provides electronic services in the form of: 


a. Account registration and maintenance of the User Account, 


b. order form, 


c. contact form. 


3. For the above-mentioned benefit. services The store does not charge any fees. 


 4. The above services are provided for an indefinite period of time. The customer can at any time, without 


 giving a reason, unsubscribe from a given service by sending an appropriate e-mail 


e-mail to the Seller's e-mail address. The customer may withdraw from the contract without giving a reason provision of each service within 14 days from the date of placing the order in the manner specified above. 



1. The contract is concluded between the Seller and the Customer. 


 2. All prices given on the Store's website are gross prices (including VAT). 


specified in Polish zlotys. Product prices do not include shipping costs. 


 3. If this applies to a given product, the Seller shall exercise due care to take photos 


products reflected their color, character, texture and condition. Product colors in photos, 


towards, among others, different resolution, calibration and brightness of the Buyer's computer screen, on 


in which photos are displayed or the use of flash may differ slightly from 


reality. For this purpose, in addition to the photo, the store includes a description of the product and its color. IN 


If in doubt, please contact the Seller in advance. 


 4. Orders can be placed via the Store's website using 


Order form (without registration) or using a User Account. The seller didn't 


conducts sales by telephone and via e-mail. 



5. To make a purchase, the Customer selects the products he is interested in in the Store by clicking 


appropriate button. After completing the product selection, the customer goes to 


a tab that specifies the method of delivery of products and payment for them. 


 6. Then the Customer clicks the "Proceed to order and pay" button 


redirects the Customer to a page containing information about the order being placed. Down 


this information includes, among others: identification of the main features of the ordered goods, indication 


total price including taxes and delivery charges, presentation of the Customer's details provided 


in the order form. 


 7. In order to place an order, the customer is obliged to confirm the order 


by clicking the "Proceed to checkout and pay" button below 


order summary. 


 8. Clicking the "Proceed to order and pay" button is tantamount to 


a declaration of the Customer's knowledge about placing an order entailing an obligation to pay. 

9. The sales contract is concluded when the Customer confirms the submission 


order, i.e. when you click the "Proceed to order and pay" button. 


10. After the Customer places the order, the Seller sends a confirmation e-mail 


placing an order for execution along with the data related to its execution, to which it belongs 


including: specification of the main features of the ordered goods, order completion date, 


indication of the total price including taxes and delivery charges, presentation of data 


Customer's personal data provided in the order form. 


11. The content of the concluded contract is recorded, secured and made available through: 


a. making these regulations available on the Store's website, 


b. recording the content of the contract in the Store's IT system. 


12. The Seller reserves the right to refuse to process an order under the contract 


sales if the Customer's contact details are false. 








1. The website provides the following forms of payment for the order: 


a. via an external payment provider (prepayment) 


2. The customer is obliged to make the payment within 3 business days from the date of purchase. 


3. If there is a need to refund funds for a transaction made by the customer 


The Seller makes the refund to the same payment instrument with which the Customer made the payment. 







1. The customer bears the costs of delivering the ordered products to their destination. 


2. The products are delivered to the indicated address in the Republic of Poland. Fees for 


delivery of products are provided in the panel and in the e-mail confirming acceptance 




3. The Seller provides the following methods of product delivery: 


a. by courier, 


4. The order processing time is up to 2 business days from the receipt of payment for the order 


goods on the Seller's account (or, in the case of payment by payment card, from the moment 


obtaining positive payment authorization). 




1. The provisions contained in this paragraph constitute the rights granted solely 


Customer who is a Consumer. 


2. The Consumer has the right to withdraw from the contract concluded with the Seller within 14 days from the date of 


receipt of the shipment or personal collection of the goods, without giving a reason. 


3. The Customer may submit a declaration of withdrawal from the contract using the withdrawal form 


from the contract at the end of the regulations, both by post to the following address: Lucjan Rydla 3/45 93-273 Łódź, Poland, and to the e-mail address: kontakt@cloutvision.pl. 


4. Submitting a declaration of withdrawal from the contract without using the form has no effect 


on the effectiveness of withdrawal. For the declaration of withdrawal to be effective, it is sufficient to send it 


declarations before the deadline. 


5. The Seller immediately confirms by e-mail (to the address provided when submitting 


order) acceptance of the declaration of withdrawal from the contract. 


6. The consumer should return the purchased products within 14 days from the date of shipment 


declaration of withdrawal to the Seller's address. 


7. If a declaration of withdrawal from the contract is sent, the contract is deemed not to have been concluded. 


8. The consumer bears the direct costs of returning purchased products. 


9. The consumer is liable for damages for the reduction in the value of the items 


result of using it in a manner beyond what is reasonably necessary 


nature, characteristics and functioning of things, such as costs of cleaning, repair of parts, 


breaking tags. In order to establish the nature, characteristics and functioning of the goods, the consumer 


should handle and inspect the goods only in the same way as he could 


do it in a stationary store. 


10. The Seller is obliged to immediately, no later than within 14 calendar days from 


on the day of receipt of the consumer's declaration of withdrawal from the contract, return it to the consumer 


all payments made by him, including product delivery costs (excluding 


additional costs resulting from the delivery method selected by the Customer other than 


the cheapest regular delivery method provided by the Store). The seller makes a return 


payment using the same payment method used by the Consumer, unless 


the consumer has expressly agreed to another method of refund. 


11. The Seller may withhold the refund of payments received from the Consumer until such time as possible 


receipt of the Product back or the Consumer providing proof of its return. 


12. The right to withdraw from the contract does not apply to contracts: 


a. in which the subject of the service is goods delivered sealed 


packaging which, once opened, cannot be returned for protection reasons 


health or hygiene reasons, if the packaging has been opened after delivery, 


b. in which the subject of the service are goods which, after delivery, due to their 


character, become inextricably linked with other things. 








1. The Seller is obliged to provide services and goods in accordance with the contract. 


2. Rules regarding the Seller's liability towards the Consumer under contracts 


obligations to transfer ownership of the goods to the consumer are regulated by Chapter 5a 


Act of May 30, 2014 on consumer rights, and liability 


sellers under contracts for the supply of digital content or digital services are regulated by Chapter 


5b of the Act of May 30, 2014 on consumer rights. 




3. The Seller is liable to the Consumer for the lack of compliance of the goods with the contract 


existing at the time of delivery and disclosed within two years thereafter, unless the deadline 


the shelf life of the goods, indicated by the Seller, is longer. Before expiration 


within the above deadline, the Consumer may notify the Seller about finding a defect by sending 


an appropriate message via one of the means enabling contact with the Seller, 


referred to in §1 section 5. 


4. The seller confirms the receipt of the complaint and calls on the consumer to deliver it immediately 


goods that are inconsistent with the contract to the Seller in order to respond to the complaint. 


5. If the complaint is not accepted, the goods will be sent back along with the opinion regarding the complaint 


groundlessness of the complaint. 


6. If the Seller does not respond to the Consumer's complaint within 14 days 


calendar days from the date of delivery of the complaint, it is assumed that the complaint has been accepted 


consumer and his request. 




1. The provisions of this paragraph apply only to contracts concluded with 


Customers who are entrepreneurs placing orders for professional purposes. 


2. Placing an order on behalf of a legal person or an organizational unit without 


legal personality is tantamount to submitting a declaration that the submitting person 


the order is authorized to represent the entity on whose behalf the order is placed 


submitted. Placing an order without appropriate authorization will result in 


liability of the person placing the order for any damage resulting from this fact. 


3. The entrepreneur is obliged to examine the shipment delivered to him via 


carrier in a customary manner, and in the event of a defect or 


damage to the product, he is obliged to take all actions aimed at 


determining the carrier's liability. 


4. The entrepreneur loses his warranty rights if he did not examine the item in time and manner 


accepted for items of this type and did not immediately notify the Seller of the defect, and in 


if the defect came to light only later - if he did not notify the seller 


immediately after its detection. 


5. The Seller reserves the right to terminate the contract concluded with the entrepreneur 


within 14 days from the date of its conclusion without giving reasons. 


6. Any disputes arising from the implementation of the contract concluded between the Seller and the Entrepreneur 


will be resolved by the court having jurisdiction over the Seller's registered office. Law 


Polish law is applicable. 






1. In order to resolve a dispute arising in connection with making purchases in the Store, 


the consumer has the opportunity to seek assistance from the following institutions before filing a lawsuit 


cases in common court: 


a. using the permanent consumer arbitration court referred to in the Act 


of December 15, 2000 on the Trade Inspection by submitting an application for 


resolving a dispute arising from a sales contract, 


b. submitting a request to the Provincial Inspector of Trade Inspection 


initiating mediation proceedings to amicably end the dispute, 


c. seek help from the district or municipal consumer ombudsman or 


social organization whose aim is to protect consumer rights. 


2. Detailed information about the consumer's options for out-of-court remedies 


methods of resolving disputes and the availability of procedures are available at the offices and at 


websites of institutions such as the Trade Inspection, poviat (municipal) 


consumer advocates, social organizations dealing with the protection of consumer rights, 


and the Office of Competition and Consumer Protection. 


3. An online platform is available at http://ec.europa.eu/consumers/odr 


system for resolving disputes between consumers and entrepreneurs at 


EU (ODR platform). The ODR platform is an interactive and multilingual website 


website with a one-stop shop for consumers and entrepreneurs striving to 


out-of-court settlement of a dispute regarding contractual obligations arising from an online sales contract or service provision contract. 







1. The Seller reserves the right to change these Regulations due to changes in 


provisions of applicable law or changes in the manner of concluding and implementing contracts. Changes 


these will not affect orders and contracts placed, implemented or completed. 


2. In matters not regulated by these Regulations, the provisions shall apply 


generally applicable law, in particular the Act of April 23, 1964 


Civil Code and the Act of May 30, 2014 on consumer rights. Applicable law 


the sales contract is governed by Polish law, unless the law applicable to the place of residence 


the consumer regulates his rights in a way that is more favorable to the consumer. 


3. The Regulations are valid from July 20, 2022.